Thank you for shopping with us at nicotine.ae. We take pride in offering premium nicotine pouches that meet the highest standards. However, if for any reason you’re not fully satisfied with your purchase, we’re here to assist you.

1. Returns

You may request a return within 3 days of receiving your order. To be eligible for a return: 

• The item must be unused, unopened, and in its original sealed packaging
• The seal must not be broken
• The item must be in the same condition in which it was delivered
• Proof of purchase (order number or receipt) is required

Please note: For hygiene and safety reasons, we cannot accept returns on opened or unsealed nicotine 
products.

2. Refunds 

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method
• Please allow 7–10 business days for the refund to reflect in your account
• If you do not see the refund after this time, please check with your bank or payment provider, as processing times may vary.

3. Exchanges

Only regular priced items may be refunded. Sale items cannot be refunded.We only replace items if they are defective or damaged upon delivery. If you believe your item qualifies for an exchange, please contact us at support@nicotine.ae with clear photos and your order number.

4. Return Shipping

• Return shipping costs are the responsibility of the customer
• Shipping charges are non-refundable 
• If a refund is issued, the cost of return shipping will not be included.

5. Contact Us 

Have questions or need help with a return? Our support team is here for you: 
Email: support@nicotine.ae